Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the HumanWox platform and website (collectively, the "Service") provided by HumanWox Limited (Company No. 16296630), registered at 124 City Road, London, EC1V 2NX, United Kingdom ("HumanWox", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Service description

HumanWox is a software platform for AI governance. It provides tools for registering AI systems, assessing risks, documenting controls and evidence, logging decisions, and generating audit reports. The Service is provided on a subscription basis.

3. Account registration

To use the Service, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at security@humanwox.com if you suspect unauthorised access to your account.

4. Subscriptions and payment

• Subscriptions are billed monthly or annually in advance, as selected at the time of purchase.
• Prices are quoted in British pounds sterling (GBP) and are exclusive of VAT unless otherwise stated.
• We may change our pricing with 30 days' written notice. Price changes do not apply to the current billing period.
• If payment fails, we will notify you and provide a 14-day grace period. If payment is not resolved within this period, we may suspend access to the Service.

5. Free trials

We may offer free trial periods. During a trial, you receive access to the Service at no charge. At the end of the trial period, your account will revert to a limited state unless you subscribe to a paid plan. No credit card is required to start a trial, and there is no automatic charge at the end of the trial period.

6. Cancellation

You may cancel your subscription at any time from within the platform. Cancellation takes effect at the end of the current billing period. You retain access to the Service until the end of the period you have already paid for. We do not provide refunds for partial billing periods.

Upon cancellation, you may export your data for up to 90 days. After 90 days, your data will be deleted in accordance with our Privacy Policy.

7. Your data

You retain all rights in the data you upload to or create within the Service ("Customer Data"). You grant HumanWox a limited licence to store, process, and display Customer Data solely for the purpose of providing the Service.

We do not access Customer Data except as necessary to provide the Service, respond to support requests, or comply with applicable law. We do not use Customer Data for training machine learning models.

8. Acceptable use

You agree to use the Service in accordance with our Acceptable Use Policy. We reserve the right to suspend or terminate access to the Service if you violate these Terms or the Acceptable Use Policy.

9. Service availability

We aim to provide the Service with high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. We are not liable for service interruptions caused by factors outside our reasonable control.

10. Limitation of liability

HumanWox is an implementation support tool and system of record. It does not make conformity determinations, issue certifications, or provide authoritative interpretations of ISO/IEC 42001 or any other standard. Organisations remain fully accountable for their AI Management System and all decisions taken during implementation.

To the maximum extent permitted by law, our total liability arising from or related to these Terms or the Service shall not exceed the amount you paid to HumanWox in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Intellectual property

The Service, including its design, code, documentation, and branding, is owned by HumanWox Limited. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service as described herein.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these Terms, contact legal@humanwox.com.